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Getting started

Sign-up, your first brand, the four-step onboarding wizard.

• How do I create my first brand?
• What does the Brand Brain do during onboarding?
• Can I invite teammates before I finish setup?
• How long does the initial crawl take?

Brand voice

Voice extraction, knowledge uploads, voice review and overrides.

• How is my voice score calculated?
• What does a “never say” list do?
• Can I edit the voice the agent learned?
• How often does the voice model refresh?

Posting & scheduling

Drafts, the editor, channel rules, the calendar.

• How does the agent pick a posting slot?
• Can I edit a draft before approving?
• What happens if a channel disconnects mid-schedule?
• How do I pause all output (crisis pause)?

Approvals

Single, all-of, ordered, or auto-approve — by channel and content type.

• What are the four approval modes?
• Who can approve, and how is that scoped by role?
• Can I require multiple approvers for paid content?
• Where is the approval audit log?

Channels & connections

Connecting LinkedIn, Meta, X, Blogger. Reconnect flows.

• Which channels are supported today?
• How are my OAuth tokens stored?
• How do I reconnect a channel after a token expires?
• What happens if a platform changes its API?

Team & roles

Eight built-in roles, scoping, agency mode for multi-brand teams.

• What are the eight default roles?
• Can I run multiple brands under one workspace?
• How do I invite a client viewer?
• Can I scope a creator to a single channel?

Billing & plans

Plans, quotas, upgrades, invoicing.

• How do plan quotas work?
• Can I upgrade mid-cycle?
• Where do I find my invoices?
• What happens if I exceed a plan limit?

Security & data

How we protect your data. Compliance + DSAR tooling.

• How are my brand assets encrypted?
• Can I export all my data?
• How do I delete a contact under GDPR/DPDP?
• Do you offer a DPA?